Trusted by Leading Saudi Insurers
Waypoint Systems Arabia is a Saudi-licensed Third-Party Administrator headquartered in Riyadh. Formed as a joint venture between global TPA specialist Waypoint Systems and Innovation House Group Holding, we bring together world-class claims capabilities with local accountability, cultural fluency, and regulatory excellence.
Our services are designed to support insurers and partners in meeting rising customer expectations, operational efficiency goals, and Vision 2030 financial sector objectives.
Flexible engagement models designed for insurers, MGAs, captives, brokers operating in the Kingdom and across the GCC.
We support Saudi insurers by efficiently managing claims, policy administration and customer servicing — enabling you to reduce loss adjustment expense, meet Insurance Authority service-level expectations, and refocus capacity on core underwriting and Saudisation-driven growth.
We power your claims infrastructure as an extension of your brand — delivering delegated authority expertise, scalable operations, and the consistency your carrier partners expect.
Specialist claims handling, bordereaux management and Insurance Authority regulatory compliance for reinsurers participating in Saudi treaties. Our local-market operational expertise improves efficiency, transparency and performance across complex, delegated and syndicated risks.
By streamlining administration, and delivering expert operational support, brokers can focus on client relationships and growth in a fast-evolving Saudi insurance market.
Our digital solutions are built for the Saudi fintech landscape — extensive integration options, lightweight partner effort, and seamless cross-sell of value-added covers along the customer journey, supporting the Kingdom's cashless and digital economy goals.
Protection plans and insurance products we administer for the Saudi market:
Fast and measurable settlement timelines aligned with Insurance Authority consumer protection standards.
Operational capacity designed to support high-volume claims across all 13 administrative regions.
600+ approved workshops, repair centres, and inspection partners throughout the Kingdom.
PDPL-compliant infrastructure with Saudi-hosted systems and Insurance Authority-ready audit trails.
Frequently Asked Questions
TPA is the outsourcing of claims handling to a specialist provider that manages the full lifecycle — from first notification of loss to settlement — under agreed governance, service levels and Insurance Authority regulatory requirements.
We provide TPA services across motor, devices, GAP, tyre & alloy, eyewear, key insurance, roadside assistance and selected affinity products tailored to the Saudi market.
We are a joint venture between Waypoint Systems — a global TPA operating across the Middle East, Africa and Asia — and Innovation House Group Holding (IHGH), the operational and strategic core of Bidaya Holdings' insurance and financial services portfolio. The structure gives partners both international claims expertise and a committed Saudi institutional shareholder.
Yes. We are licensed and regulated by the Insurance Authority (IA) of the Kingdom of Saudi Arabia and registered under Commercial Registration No. 1009117685, with our head office in Riyadh.
Yes. Our policy administration, claims management and vehicle onboarding platforms integrate via APIs and secure data feeds with insurer cores, dealer management systems and aggregator platforms — ensuring seamless reporting and operational transparency.
By raising service standards, accelerating digital adoption, growing Saudi talent through Saudisation, and supporting insurer partners in delivering the customer experience expected of a world-class Saudi financial sector under the Financial Sector Development Programme.
Implementation timelines depend on portfolio size and integration scope. Our structured onboarding programme typically delivers a live, Insurance Authority-compliant TPA arrangement within 8 to 12 weeks for standard motor and device portfolios.
Partner with Waypoint Systems Arabia for scalable, compliant, and customer-focused TPA solutions designed for the Saudi market.