Multi-channel intake — 24/7 helpline, WhatsApp, mobile app and web portal. Languages: Arabic and English.
Claims classified, prioritised and routed using rules-based and AI-assisted logic — fast-tracking straightforward cases and escalating complex losses to specialist handlers.
On-site, drive-in or photo-based assessment via our nationwide network of inspection centres and certified surveyors across KSA.
Clear approval thresholds, transparent parts policy (genuine / OEM / equivalent), and rigorous repair- versus-total-loss decisioning.
Approved garage and dealer network with quality control checks and proactive Arabic / English customer updates by SMS and app notification.
Direct billing to network partners, customer reimbursement via SARIE / Mada, and structured salvage handling.
Customer satisfaction capture, secure file archival and detailed MIS reporting to insurer partners.
Our extensive network ensures fast response times and consistent service standards throughout the Kingdom.
Professional bilingual customer service throughout the claims journey.
Arabic (Primary) • English
Reliable claims administration and customer support across every region.
13
Administrative
Regions
Coverage across all of Saudi Arabia
Cloud-native claims technology built for speed, transparency, and efficiency.
IA-Aligned
Claims Platform
Arabic-first user experience hosted within the Kingdom
Certified surveyors and inspection centres in major Saudi cities.
🟢 Nationwide Inspection Coverage
Repair Network
Supporting customers through an extensive ecosystem of trusted repair and service providers.
600+
Approved Dealer & Workshop
Partners