Waypoint Systems Arabia for Insurance Claims Settlement LLC is a Saudi-licensed Third-Party Administrator headquartered in Riyadh, established as a joint venture between global TPA specialist Waypoint Systems and Innovation House Group Holding, combining world-class claims administration expertise with deep understanding of the Saudi insurance market to help insurers and partners deliver faster, smarter, and more customer-focused claims experiences across the Kingdom of Saudi Arabia.
The Saudi insurance sector is evolving rapidly — driven by regulatory transformation, digital innovation, rising customer expectations, and Vision 2030 ambitions. Waypoint Systems Arabia was created to support this transformation through technology-enabled claims management, operational excellence, and Insurance Authority-aligned governance.
We deliver scalable Third-Party Administration services tailored for insurers, MGAs, brokers, captives, aggregators, fintechs, and self-insured corporates operating in the Kingdom and across the GCC.
With Arabic-first customer servicing, Saudi-hosted technology infrastructure, and nationwide operational coverage, we help our partners improve efficiency, reduce costs, strengthen compliance, and deliver exceptional customer outcomes.
To empower Saudi insurance companies with a comprehensive claims administration platform that enables them to deliver innovative affinity insurance products and an exceptional service experience to the Saudi customer — supporting the Kingdom's ambition to become a regional leader in financial services under Vision 2030.
Waypoint Systems Arabia was founded through a strategic partnership between two complementary organisations — bringing together international claims expertise and Saudi institutional strength.
A globally experienced Third-Party Administrator operating across the Middle East, Africa, and Asia. Waypoint Systems contributes decades of operational expertise, mature claims processes, scalable technology platforms, and deep experience supporting insurers, MGAs, and reinsurers across multiple regulatory environments. Their international experience forms the operational backbone of Waypoint Systems Arabia’s claims ecosystem.
The operational and strategic core of Bidaya Holdings’ insurance and financial services portfolio. IHGH provides local market depth, governance discipline, long-term investment commitment, and strong institutional backing within the Kingdom. Its mandate is focused on supporting Saudi-built businesses that pursue international standards while remaining deeply connected to local market needs.
Transparency in every claim, every report, every conversation
Highest customer service standards — Arabic-first, customer-always
Empowered employees — investing in Saudi talent and Saudisation
Technology at the forefront of everything we do
Regulatory excellence — full alignment with the Insurance Authority and PDPL
Saudi innovation, global ambition — local roots, international standards